1、Why do handles not come with my faucet?

Some manufacturers sell the handles separate from the faucet to give the consumer the ability to mix and match styles. If your faucet does not come with handles our site will indicate a separate purchase is necessary.

2、Why does my new faucet have reduced flow?

Please keep in mind that all new faucets since 1994 are restricted to conserve water per EPA code mandates. Older faucets had no restrictions. Beyond intentional flow restriction, new installations can sometimes have reduced flow if the lines are not flushed prior to installation of aerators or shower heads. The flow restrictors required for aerators and shower heads can clog, resulting in greatly reduced flow rates. Remove the aerator or shower head and make sure the flow restrictor is not clogged.

3、Having trouble with pull out spray what can I do to fix this?

There may be debris caught between the wand and the hose.

To check for debris:

(1) Shut off water supply under the sink

(2) Unscrew the wand from the hose

(3) Tap the screen in the wand to remove debris. Note: Do not disassemble the wand

(4) Screw the wand back on the hose

4、Why is the paint/chrome peeling off my faucet?

Most finish problems are caused by caustic or harmful cleaners. Although your faucet's non-Brilliance finish is extremely durable, it can be damaged by harsh abrasives. Use only nonabrasive cleaners. Harsh cleaners or abrasives can scratch some faucet finishes.

After every use or cleaning, it is always best to wipe dry with a soft cloth to prevent water spotting and mineral build-up. We recommend that you clean and wax regularly. You may use an aerosol furniture polish or floor paste wax for this purpose.

Manufacturers of cleaning agents always have the prerogative of changing their formulation without notice. As a result, most manufacturers cannot endorse any specific cleaner. To remove hard water deposits and soap scum, use a 50/50 mix of vinegar and water.

5、Why do my handles work backward on my faucet?

On a two-handle kitchen or lavatory faucet, if the handles rotate in the wrong direction, simply rotate the right stem stop assembly 180 degrees. This will change the rotation of the handle to the other direction.

6、Which is better for my sink, a single-handle or double-handle faucet?

This one’s up to you, and with a bit of research, you can decide what’s right for you. While a single-handle faucet offers convenient control of water volume and temperature, double-handle faucets offer additional styles and spout designs

7、Will the faucet fit my sink?

Determine your basin configuration (i.e., the number of holes in your sink). If your sink has three or four holes, determine the space between the holes. If your sink has three holes, determine the spacing of the holes.

In addition, be sure to measure the exact dimensions of your kitchen sink so that your new faucet will fit properly.

Also:

(1) Avoid a petite faucet on a big, bold sink, and vice versa

(2) A spout that’s too short may not reach far enough, so choose a faucet that directs water into the center of the bowl (a fixture with a high-arc spout or pull-out spray are wise choices).

(3) Make sure your new faucet matches the correct hole drillings in your sink: four-inch centers, eight-inch centers or single-hole

8、Ceramic Disc Cartridges what does this mean?

It goes without saying that your new faucet should work without dripping. Trends in designs have improved significantly in just the last decade. Taking the place of rubber washer gaskets are to ceramic disc cartridges which last a lifetime. Considered the industry’s hardest, most reliable valving material, single-cartridge and washer-less valving systems use ceramic discs to control water flow and are designed to last a lifetime

9、How do I clean and maintaining my new faucet?

To care for your faucet, wipe with a clean, soft, damp cloth. The ideal cleaning technique is to always blot dry any water from metal surfaces as often as possible. In addition, buff drying should keep your product looking beautiful. Occasionally apply a non-abrasive polish to prevent water deposits and remove build-up of household soaps, creams and sprays to all finishes.

Finally, never use abrasive cleaners or pads, or chemical cleaners of any kind (including window cleaner) on any product with a protective coating or custom finish. Such cleaners will attack the protective coating and use of products like these will void the finish warranty.