Frequently Asked Questions
What are your main advantages?
1) We are an OBM manufacturer providing ODM and OEM services.
2) Products are primarily exported to Southeast Asia, EU, and USA markets.
3) High-quality production in conformity with JB/T, GB/T, and IEC standards.
4) Expert technical support available for EPC projects and tendering.
How long is the typical lead time?
1) Standard orders: 3 weeks after payment.
2) Sample orders: Within 1 week after payment (Sample fees are refunded after formal order placement).
What payment methods are supported?
1) Standard orders can be paid via T/T.
2) Small orders are supported by Paypal and Global Pay.
What are the suggested delivery options?
We normally operate under EXW, FCA, and FOB terms. In specific cases, DDU and DDP are available.
Options include: Express door-to-door, Air freight to designated airports, and Sea freight (FCL/LCL).
What after-sales support do you provide?
1) Standard quality guarantee period is 18 months.
2) 24-hour online manual service is available for technical assistance and emergencies.
Do you offer customization services?
Yes, we provide comprehensive OEM and ODM services to meet specific project requirements and design preferences.
Zhishang Sanitary Ware
