Frequently Asked Questions
Can I visit the factory and is pick-up service available?
Yes, we welcome visitors to our factory. We can arrange a driver to pick you up from your hotel or the airport when you are in the nearby cities.
Can the factory print our brand logo on the products?
Yes. With your authorization, we can laser print your brand logo on normal products. For products requiring specific certifications like CUPC, additional applications may be necessary.
Is it possible to design our own custom packaging?
Absolutely. We can help design your own packaging and share professional ideas for the best presentation.
How can we obtain samples to check the quality?
You can order samples for quality verification. Samples are typically ready within 3-7 days after the sample payment is received.
What is the standard Minimum Order Quantity (MOQ)?
Our standard MOQ is 12pcs per model, but we accept smaller quantities for initial cooperation to allow for quality testing.
What is the warranty period for the faucets?
We provide a 5-year warranty for our faucets. If any quality issues are found within this period, we will provide replacements in your subsequent order.