Q1 What are your manufacturing advantages?
We are an OBM manufacturer providing simultaneous ODM and OEM services. Our products meet JB/T, GB/T, and IEC standards, specifically targeting the Southeast Asia, EU, and USA markets. We also provide technical expert support for EPC projects and tendering.
Q2 What is the typical lead time for orders?
For standard orders, the lead time is 3 weeks after payment. Standard sample orders are processed within 1 week, and sample fees are refunded upon placement of a formal order.
Q3 What payment methods do you accept?
Standard orders can be paid via T/T. For smaller orders, we support payments through Paypal and Global Pay for your convenience.
Q4 What are the available delivery options?
We typically operate under EXW, FCA, and FOB terms. Depending on the case, DDU and DDP are available. Shipping methods include express door-to-door service, air freight to designated airports, and sea freight (FCL/LCL).
Q5 What kind of after-sales support do you provide?
We provide a standard quality guarantee of 18 months. Additionally, we offer 24-hour online manual service for technical assistance and emergencies.
Q6 Are your products certified for international use?
Yes, our products carry multiple certifications including CE, RoHS, WRAS, NSF, and WM, ensuring they meet rigorous international safety and quality standards.
Zhishang Sanitary Ware
