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Frequently Asked Questions
Q1: What are your core advantages?
We are an OBM manufacturer providing ODM and OEM services. Our products meet JB/T, GB/T, and IEC standards, specifically for Southeast Asia, EU, and USA markets, with expert technical support for EPC projects.
Q2: What is the typical lead time for orders?
Standard orders are typically processed within 3 weeks after payment. For standard sample orders, the lead time is within 1 week, and sample fees are refunded after the formal order.
Q3: What payment methods do you support?
Standard orders can be paid via T/T. Small orders are supported by convenient payment options including Paypal and Global Pay.
Q4: What are the available delivery options?
We normally offer EXW, FCA, and FOB terms. Delivery can be arranged via express (door to door), air freight to designated airports, or sea freight (FCL/LCL). In special cases, DDU and DDP are available.
Q5: What kind of after-sales support do you provide?
We provide a standard quality guarantee of 18 months along with 24-hour online manual service for technical assistance and emergency support.
Q6: Are the mounting accessories included?
Yes, the single handle electronic automatic sensor faucet comes as a complete set with all necessary mounting accessories included for easy installation.
Zhishang Sanitary Ware
