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Frequently Asked Questions
What are the primary advantages of your products?
1) We provide professional ODM and OEM services.
2) Products are primarily exported to Southeast Asia, EU, and USA markets.
3) All high-quality products are produced in conformity with JB/T, GB/T, and IEC standards.
4) We maintain technical expertise and services supporting EPC projects and project tendering.
How long is the typical lead time?
1) 3 weeks after payment for a standard order.
2) Within 1 week after payment for a standard sample order. (Sample fees are typically refunded after a formal order is placed).
What are the available payment methods?
1) Standard orders can be settled via T/T.
2) Small order payments are supported through secure global payment platforms.
What delivery options do you suggest?
We normally operate under EXW, FCA, and FOB terms. In specific cases, DDU and DDP are available.
1) Express delivery for door-to-door service.
2) Air freight to designated airports.
3) Sea freight including FCL and LCL options.
What support is provided for after-sales service?
1) A standard quality guarantee of 18 months is provided.
2) 24-hour online manual service is available for technical assistance and emergency support.
Are the sensor faucets compatible with both AC and DC power?
Yes, our models are designed to support AC+DC power supplies, ensuring continuous operation even during power fluctuations or outages.
Zhishang Sanitary Ware
